Fixd is an innovative mobile application and home warranty solution that is transforming the way homeowners connect with service professionals, price projects, schedule repairs, and file warranty claims. We leverage modern technology to provide a superior home warranty service and on-demand experience for customers.
We are a highly dedicated group of tech-focused individuals committed to developing cutting-edge technology designed to make life easier for homeowners and service professionals.
ABOUT THE POSITION:
Our Installers serve as brand ambassadors for our organization. The quality service they provide instills confidence, builds awareness, and drives growth with our target markets.
As a Fixd Installer you will follow a daily schedule driven by customer requests and coordinated by Dispatch and Service Management. You will attempt to complete installation services in a single visit, but if additional visits are required you will coordinate with Dispatch and the customer to ensure the best outcome for the customer. You will coordinate parts ordering with your Service Manager. Your work schedule and job management will be provided and processed through our mobile app and strict attention is paid to clear and complete documentation.
Fixd Installers maintain all licenses and continuing education hours as required by law and/or regulating bodies for their specific trade.
WHAT YOU’LL BE DOING:
Installing heating, air conditioning, ventilation and refrigeration equipment, as well as other products in accordance with company requirements and manufacture specifications
Providing service and customer support during field visits
Delivering excellent customer service and sustaining high levels of customer satisfaction
Managing your schedule and activities with Dispatch to create the best customer experience possible
Managing and completing all on site installation and test tasks
Diagnosing errors or technical problems and determining proper solutions
Properly using technology to document and complete field visits
Producing timely and detailed service reports
Operating vehicle in a safe manner and use field automation systems
Following all company’s filed procedures and protocols
Cooperating with technical team and sharing information across the organization
Comprehending customer requirements and making appropriate recommendations/briefings
Providing guidance and knowledge to HVAC Installer Helper on proper skills and training of HVAC installation jobs
Designing, fabricating and installing various ducts and duct fittings as required
Performing start-up on air conditioning systems as needed
Following standard procedures and process to ensure that the company vehicle is properly stocked, returns defective and unused parts and ordering and replenishing vehicle stock as needed
THE IDEAL CANDIDATE:
High School Diploma or GED required with 3-5 plus years of commercial OR residential HVAC installation experience in the field or equivalent experience with in a Technical Trade School
Can lift 100+ lbs.
Must be able to understand and read blue prints
Knowledge of structural and design of HVAC systems and electrical codes
Familiar with building codes and requirements on the job sites
Able to follow OSHA requirements and safety precautions per company procedures and policies
Knowledge of HVAC parts and their functions
Able to meet tight deadlines and produce error free work
Excellent attention to detail
Basic Math skills
Must be able to meet short deadlines with the ability to work beyond normal office hours, if required
WHY WORK AT FIXD?
We have a vision and we have fun! We’re a team that works hard and is committed to the mission of using technology to transform the home warranty and mobile services economy.